Refund policy
House of Kefi – Exchange & Returns Policy
For all exchanges and returns, please email us at care@houseofkefi.com. We’re here to make the process smooth and hassle-free!
We have a 7 exchange and return policy.
🔄 Exchange/Return Window
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Inform us within 7 days of delivery if there’s any issue with your order (including size concerns or receiving the wrong product).
👕 Exchange Process
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Free exchanges for size issues or if you received the wrong product.
- Replacement for defective or damaged product will be delivered in 7-10 business days.
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We’ll exchange your item for another size or the correct product of the same value.
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If the replacement item is of higher value, you can pay the difference online.
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We’ll arrange a reverse pickup at no extra cost to you.
- Exchanged product will be delivered in 7-10 business days once the pick up is done.
💰 Refunds
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Refunds are only provided for genuine defective and damaged products.
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Please email us with your order details, a short description of the issue, and clear photos of the defect.
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Refunds will be credited back to the original payment account in 7-10 business days. .
📦 Product Condition
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Items must have original labels/tags, be neatly folded, and securely packed.
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Used or washed products are not eligible for returns or exchanges.
⚠️ Important Notes
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Do not accept damaged packages at the time of delivery.
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We reserve the right to refuse returns or exchanges if the product does not meet our policy criteria.
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Working Hours: Monday to Friday, 11 AM – 6 PM.
💬 Need Help?
We genuinely want your experience with House of Kefi to be seamless. For any concerns, just drop us a line at care@houseofkefi.com and we’ll take care of it! 💛
