Exchange & Returns Policy

For all exchanges and returns, email us at support@houseofkefi.com.

Key Points:

1. Exchange/Return Window:
   Inform us within 7 days of delivery for any issue (including size problems or receiving the wrong product).

2. Exchange Process:

   • Free exchange for size issues or wrong products.
   • Exchange for another size or the correct product of the same value.
   • If the new product is of higher value, pay the difference online.
   • Reverse pickup is arranged at no extra charge.

3. Refunds:

   • Refunds are provided only for genuine defective products.
   • Email us with order details, issue description, and photos of the defect.
   • Refunds are credited to the original payment account or as per your provided bank details.

4. Product Condition:

   • Items must have original labels, be neatly folded, and securely packed.
   • Used or washed products are not eligible for returns or exchanges.

5. Important Notes:

   • Do not accept damaged packages during delivery.
   • We reserve the right to refuse returns/exchanges if the product doesn’t meet our policy criteria.

Working Hours: Monday to Saturday, 10 AM to 7 PM.

We strive to make your experience seamless and hassle-free. For any concerns, feel free to reach out to us!